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Integrated Services Centres
Integrated Services Centres aim to address a range of issues affecting service delivery for Humanitarian entrants in
Western Australia. They involve a partnership between the State Government agencies, the Office of Multicultural Interests
(Department of Local Government), the Department of Education and Training and the Department of Health.
The Department of Immigration and Citizenship, the Department for Child Protection and Centrelink are also key stakeholders.
OMI provides funding for the ISC staffing positions, which include health nurses employed by Department of Health, counsellors employed by the Infant, Child, Adolescent and Youth Mental
Health Services (ICAYMHS) and multicultural community liaison workers employed by Edmund Rice Centre, Mirrabooka.
What is an Integrated Services Centre?
The Integrated Services Centre (ISC) provides culturally appropriate and holistic services to support individuals and families in their health,
psychological, social and community needs. An Integrated Services Centre is located at Parkwood Primary School and another at
Koondoola Primary School.
Who is eligible to access this service?
The services are primarily for the students of the Intensive English Centres (IEC) at both schools, and their siblings and families who are
currently not registered with the Department of Immigration and Citizenship’s (DIAC) Integrated Humanitarian Settlement Strategy (IHSS) program.
The ISCs provide additional services to complement the support currently being provided by the IECs, in addition to settlement services provided
to eligible clients under DIAC’s Settlement Grants Programme. This contributes to improving the educational outcomes of the
students and the overall settlement of families.
What services are provided at an ISC?
A Nurse, Counsellor (Mental Health Specialist), and aMulticultural Community Liaison Worker provide a range of services. These services are free and confidential.
The ISC Nurse can assist with a range of health needs including:
- health screening and immunisation
- medical and other health referrals
- advocacy, liaison and support with health issues
- health education
- family health.
The ISC Counsellor can assist individuals and families with their psychological, emotional, relational and familial needs,
as well as general and mental wellbeing. Services include:
- individual, couple and family counselling
- trauma focussed therapy
- mental health education
- group work
- accessing psycho-social and family support.
The ISC Multicultural Community Liaison Worker can assist with:
- community education and engagement
- access to services and agencies
- facilitating community forums
- developing individual and community capacity and strengths.
How to register with an ISC?
To register with an ISC, a student must be enrolled in the Intensive English Centre (IEC) at either Parkwood or Koondoola Primary Schools and must be referred by a staff member of either school.
Family members of students attending of the IECs may register by coming to the ISC in person or by being referred by another person, organisation or service. School-age siblings of the students at the two IECs may access the services by referral from staff of their respective schools.
The ISCs are currently unable to extend services to clients who do not meet the eligibility criteria.
The ISCs are open Monday – Friday
from 8.00am to 4.30pm
Some outreach services may be provided after hours
For further information or to make an appointment please contact:
Koondoola Integrated Services Centre
Koondoola Primary School
Burbridge Avenue, KOONDOOLA WA 6064
Tel: 9342 0120 Fax: 9342 0277
Parkwood Integrated Services Centre
Parkwood Primary School
Zelkova Way, PARKWOOD WA 6147
Tel: 9259 4577 Fax: 9259 4366
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